return policy

return policy

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Hamburger Upcycling, Susannenstr. 34, 20357 Hamburg, of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the following model withdrawal form, which is not mandatory:

Model withdrawal form

(If you want to revoke the contract, please copy this text and send it back to us completed).


To: Hamburger Upcycling, Susannenstr. 34, 20357 Hamburg,

 hereby revoke ___________________ the contract concluded by me for the purchase of the following goods ____________________________

Ordered on ________________ Received on __________________

Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only in case of paper communication).


Consequences of revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

To exercise your right of withdrawal, you can use the specified model withdrawal form. However, failure to do so has no effect on your statutory rights, in particular your statutory right of withdrawal and your warranty rights.